Return Policy

Last updated: June 2026

This Return Policy (“Policy”) explains how returns, replacements, warranty (RMA) claims, and refunds are handled by Servchip Inc. (“Servchip,” “we,” “us,” or “our”) for enterprise chips, server hardware, and data center equipment sold through our platform. All returns are processed subject to the conditions described below and in our Terms of Service.

Return Window

For a return to be eligible, you must submit a return request within thirty (30) days of the delivery date. Requests received after this window will generally be declined unless the product is covered by manufacturer warranty through its RMA process. Order cancellations are accepted free of charge for products that have not yet been dispatched; once shipped, standard return conditions apply.

Non-Defective Returns

Items returned for reasons other than a confirmed defect are accepted within thirty (30) days provided the product is unused, unopened, in its original packaging, and in resalable condition. Non-defective returns are subject to a restocking fee of fifteen percent (15%) of the order value. Return shipping costs for non-defective items are the responsibility of the buyer.

Defective Products and Warranty

All products sold by Servchip carry the original manufacturer warranty, typically a minimum of three (3) years for enterprise GPUs and server hardware. If a product arrives defective or fails within the warranty period, we facilitate the manufacturer RMA process on your behalf. Approved warranty claims are handled through our advanced replacement program, where eligible customers receive a replacement unit before returning the defective one, minimizing downtime for your infrastructure.

How to Initiate a Return

To start a return or warranty claim, contact our support team via our contact page with your order number, product serial number, a description of the issue, and photographic evidence where applicable. Every return is issued a unique Return Merchandise Authorization (RMA) number that must be quoted on the outside of the return package. Shipments received without a valid RMA number may be delayed or refused.

Condition and Packaging Requirements

Returned products must include all original accessories, cables, documentation, and packaging materials. Products for enterprise GPUs and server components must be shipped in their original anti-static packaging securely wrapped to prevent damage in transit. We reserve the right to reduce a refund by the cost of restoring a product to resalable condition, or to decline the return entirely, if the product shows signs of physical damage, tampering, or misuse beyond normal wear.

Non-Returnable Items

Certain products cannot be returned for safety, integrity, or licensing reasons. This includes products with opened or removed factory seals where the manufacturer does not permit resealing, customized or special-order configurations, software and licenses once activated, and products damaged due to improper handling, installation, or unauthorized modification. Items marked “special order” or “non-cancellable” at the time of quote are final sale.

Refunds and Processing Time

Once a return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within ten (10) business days of approval. For enterprise accounts, approved credit may also be applied to your account balance or future orders. The restocking fee, where applicable, is deducted from the refund amount and there are no additional fees for standard refund processing.

Shipping and Return Costs

For defective items confirmed under warranty, Servchip covers the return shipping cost and provides prepaid return labels where the destination country is serviceable. For all other returns, the buyer is responsible for return shipping costs. We recommend using a trackable, insured shipping method, as we are not responsible for items lost or damaged in transit on a buyer-paid return shipment. Title and risk of loss for returned goods transfer to us upon delivery to our designated return facility.

Questions about this policy? Contact Us and our team will assist you with your return or RMA request.